Refer & Earn
Terms & Conditions

A reward is held as pending from the moment your mate pays, and only becomes spendable credit once their party has actually been completed. That is how cancellations, refunds and no-shows are handled fairly, for you and for us.

• Booked and paid: your $10 reward is created and held as pending. You can see it under "Credit on the way" on your personal Refer and Earn page, the link we email you when you join (clubairhire.com.au/refer/YOURCODE), but it cannot be spent yet.
• Party completed: once the hire has actually happened and the booking is marked completed by our crew, the reward is released as real credit and we email you to say so.
• Cancelled, refunded, charged back or a no-show booking: the pending reward is voided and never becomes credit. Nothing is taken from a balance you have already spent honestly.
• Released credit can still be reversed if the booking behind it is later cancelled, refunded or charged back, or if we find the referral breached these terms.
• Pending credit cannot be applied at checkout, cashed out, transferred, or counted towards any other booking until it is released.
• If a party is rescheduled, the reward simply stays pending until the rescheduled party is completed.

The program is for individual customers referring friends and family. It is not a commission scheme, an affiliate program, or a business arrangement.

• Your mate books with your personal referral code or link, and it is their first Club Air booking. They save $10 on that booking.
• You bank $10 in Club Air credit once their party has been completed. Payment creates a pending reward, completion turns it into spendable credit. Credit is not created by a quote, a hold, an enquiry, or a booking that is later cancelled or refunded.
• One reward per referred household and per delivery address. Referring the same person again, under a different email or phone number, does not earn a second reward.
• You cannot refer yourself. Codes used on your own booking, your own email, your own phone number or your own address are rejected automatically.
• Credit has no cash value. It cannot be withdrawn, transferred to another person, sold, swapped, or redeemed for cash, and it is not refundable if you cancel.
• Credit applies to the booking total only. It does not apply to bond, damage charges, replacement or repair costs, administration fees, or amounts owed on an unpaid invoice.
• Credit and promotional codes do not stack beyond what checkout allows, and a small minimum charge always remains payable so the booking can be processed.
• Rewards and discounts are set by Club Air and can change at any time. The amounts shown on this page are the current ones.

The moment credit is applied to a booking, it leaves your balance and sits with that booking. If the booking does not go ahead, it comes straight back to you.

• When you apply credit to a booking, that amount is taken off your balance straight away and held against the booking. It is not available to spend anywhere else while it is held there.
• This means the same credit cannot be applied to two bookings at once. If you start a second booking before the first is paid, only the credit still sitting in your balance can be used.
• If the booking is cancelled, refunded, or the payment window expires and the booking lapses, the held credit is returned to your balance automatically. You do not need to ask.
• Credit returned to your balance can be used on a future booking, but it is never paid out in cash and never refunded as money.
• If the price of a booking changes after credit is applied, we may recalculate the amount of credit held against it and return any difference to your balance.
• Credit held against a booking is shown on your Refer and Earn page and on your customer record, so the balance you see is always the amount you can actually spend.

Nobody can spend your credit just by knowing your email address.

• Credit is tied to the email address on the customer account, and that address must be verified before any credit can be spent. At checkout we email a one-time code to that address, and the credit is only applied once the code is entered correctly.
• The code expires after a short window, locks after repeated wrong attempts, and is limited to a small number of sends per address per hour.
• The amount of credit applied is always calculated by Club Air at the time of booking, never taken from the browser or from anything typed into the form.
• One verification unlocks one booking. It cannot be reused on a second booking.
• Never share your code, your credit balance, or your one-time code with anyone. Club Air will never phone, text or email you asking for a one-time code.
• Referral links are personal. Do not publish your code on coupon sites, deal forums, cashback sites, marketplace listings, paid search ads, or anywhere it can be scraped and used by strangers.

Any of the following voids the credit involved and can end your access to the program.

• Creating fake, duplicate, or automated customer accounts, or using additional email addresses, phone numbers or names to refer yourself.
• Referring a booking you pay for, arrange, or control, or splitting one party into multiple bookings to farm rewards.
• Bidding on Club Air brand terms in paid advertising, or posting codes to coupon, cashback, deal or voucher sites.
• Presenting yourself as Club Air, an agent of Club Air, or implying an endorsement, partnership or employment that does not exist.
• Spam of any kind, including bulk email, bulk SMS, unsolicited messaging, or anything that breaches the Spam Act or the Australian Privacy Principles.
• Scraping, bulk testing, automated submission, brute-forcing codes or one-time codes, or any attempt to probe which email addresses hold credit.
• Sharing, selling or attempting to use credit that belongs to someone else, or booking under another person's email to access their balance.
• Bookings placed with the intent of cancelling after credit is issued, chargeback abuse, or any conduct we reasonably consider dishonest.

Club Air Hire Pty Ltd may, at our sole discretion and without liability:

• Suspend, expire, reset or permanently disable any referral code or referral link, at any time, with or without notice.
• Withhold, reduce, reverse, freeze or cancel any credit or reward, including credit already showing on an account, where we reasonably suspect misuse, error, duplicate accounts, an unpaid or reversed payment, a cancelled or refunded booking, or a breach of these terms.
• Reverse credit automatically when a referred booking is cancelled, refunded, charged back, or fails payment.
• Cancel or re-price a booking where credit or a referral discount was applied in breach of these terms, and require the balance to be paid before the party goes ahead.
• Close a customer account, decline future bookings, and remove all associated credit where misuse is established.
• Change the reward amount, the friend discount, eligibility rules, expiry, or any part of these terms, and pause or end the program entirely.
• Treat our records and our decision on eligibility, misuse and credit balances as final.

We are a small family business. Almost everyone uses this the way it is meant to be used, and for them nothing here will ever come up.

• Credit sits with the customer account it was earned on. It does not move between accounts, and it is not payable on account closure.
• Unused credit may be expired after an extended period of inactivity, or when the program ends. We will give reasonable notice where we can.
• These terms sit alongside our standard hire terms, refund and cancellation policy, equipment care policy and privacy policy. Where something conflicts, the hire agreement for your booking wins.
• Nothing in these terms excludes, restricts or modifies any right or guarantee under the Australian Consumer Law that cannot lawfully be excluded.
• These terms are governed by the laws of New South Wales, Australia.

Something look off with your credit, or think a reward has been missed? Email hello@clubairhire.com.au and we will take a look.

Back to Refer & Earn