Privacy Policy

When you enquire about or book an inflatable nightclub, we may collect:

• Your name, email address, phone number
• Delivery address for the booking
• Event date, time and party details
• Payment details (processed securely via Stripe — we never store full card numbers)
• Communications you send us (email, SMS, contact form messages)
• Basic website analytics (pages visited, device type, approximate location)

• To process your booking and deliver the inflatable nightclub
• To send booking confirmations, reminders and follow-up messages
• To process payments, bonds and refunds
• To respond to your enquiries
• To improve our website and services
• To comply with legal obligations (tax, insurance, safety)

We do not sell your personal information to third parties. We do not use your data for unrelated marketing without your consent.

We only share your information with trusted service providers who help us run the business:

• Payment processor — to securely process bookings, bonds and refunds
• Cloud hosting & database provider — to store booking and account data
• Email & SMS providers — to send booking confirmations and reminders
• Website analytics providers — to measure site performance
• Government or law enforcement bodies if required by law

All providers are bound by their own privacy and security obligations. A current list of sub-processors is available on request.

Our website uses cookies and similar technologies to keep you signed in, remember your booking progress, and measure site traffic. You can disable cookies in your browser settings — some features (like checkout) won't work properly without them.

All data is transmitted over HTTPS and stored in encrypted databases hosted in secure cloud infrastructure. Access is restricted to staff who need it to fulfil your booking. We retain booking records for 7 years to meet Australian tax and insurance requirements, then securely delete them.

Under Australian privacy law you have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we've mishandled your information

Questions, requests or complaints about privacy? Get in touch:

• Email: hello@clubairhire.com.au
• Or via our contact page

We'll respond to privacy requests within 30 days as required by the Privacy Act.

We may update this policy from time to time. The "Effective" date at the top will reflect the latest revision. Material changes will be communicated by email to active customers where appropriate.