Party Crew Directory
Terms & Conditions

Read this bit properly before you book a supplier from our directory.

• The Party Crew directory is an introduction service only. Club Air lists third-party businesses so your planning is a bit easier — we are not the supplier, agent, employer, or representative of any listed business.
• Club Air does not endorse, recommend, vet, verify, warrant or guarantee any partner's quality of work, pricing, availability, insurance, licences, qualifications, food safety, police checks, working-with-children checks, or anything else about them.
• Ordering matters like "First Recommendation", "Club Air Pick" or featured placement are paid advertising positions. They are not a rating, review, endorsement or quality assessment by Club Air.
• You are responsible for doing your own checks before you engage anyone: ABN, insurance, licences, certifications, references, reviews, contracts, quotes and anything else that matters to you.
• Any booking, quote, contract, deposit, payment, refund, cancellation, dispute, damage or complaint is strictly between you and the partner. Club Air is not a party to that agreement and does not hold, process, guarantee or refund any money paid to a partner.
• Club Air receives a flat monthly listing fee from partners. We do not take commission on your booking, and a listing fee never buys a quality guarantee.
• Partner details, pricing, photos and claims are supplied by the partner. Club Air does not independently verify them and they may be out of date or inaccurate.
• To the maximum extent permitted by law (including the Australian Consumer Law), Club Air is not liable for any loss, damage, injury, delay, cost, no-show, property damage or disappointment arising from your dealings with a partner. Nothing here excludes rights that cannot lawfully be excluded.
• If something goes sideways with a partner, tell us at hello@clubairhire.com.au. We can't resolve the dispute for you, but repeated complaints get a listing pulled.

By subscribing to a Club Air listing you agree to all of the below.

• Listings run on a paid monthly subscription ($5/month Listed, $10/month First Recommendation, in AUD, including any applicable GST). Billing is automatic and recurring until you cancel.
• Upgrades apply immediately and are charged pro-rata for the remainder of the current billing month. Downgrades are not pro-rated and take effect from your next billing date.
• Cancel any time through your dashboard billing portal. Your listing stays live until the end of the period you've already paid for. Part-months are not refunded.
• If a payment fails or a subscription lapses, Club Air may immediately unpublish your listing, suspend your dashboard access and invalidate your dashboard link without notice.
• Club Air reserves the right to suspend, unpublish, edit or permanently remove any listing at our sole discretion — including where we receive customer complaints, reports of poor service, safety concerns, no-shows, unsafe or unlawful conduct, misleading claims, or conduct that damages the Club Air brand.
• Suspension or removal for the reasons above does not entitle you to a refund of fees already paid.
• You warrant that you hold and maintain all insurance, licences, registrations, permits and clearances required to operate your business in Australia, and that everything on your profile is truthful, current and your own.
• You own or have full rights to every image, logo, name and piece of copy you upload, and you grant Club Air a licence to display and promote them across our website, directory, post-booking flows, email and social channels while you are listed.
• You are solely responsible for your own quotes, contracts, pricing, payments, refunds, service delivery, staff, equipment, safety and compliance. Club Air is not your agent, employer, contractor or partner in a legal sense.
• You must not use customer details obtained through Club Air for spam, resale, or anything the customer didn't ask for, and you must comply with the Australian Privacy Principles and the Spam Act.
• Club Air makes no promise about lead volume, enquiry numbers, clicks, bookings, revenue or placement duration. Listing fees buy visibility, not results.
• Club Air may change plans, pricing, perks, placement rules or these terms with reasonable notice. Continuing your subscription after a change means you accept it.
• To the maximum extent permitted by law, Club Air's total liability to a partner for any claim connected with the directory is limited to the listing fees you paid us in the three months before the claim.

We'd rather never do this — but the directory only works if customers trust it. Club Air may suspend or remove a listing immediately, with or without notice, where a subscription payment fails or lapses, or where we receive complaints or reports about a partner's conduct, safety, reliability or service.

Where it's practical and fair we'll give you a heads up and a chance to sort it. Where it isn't — safety, legality, or repeat complaints — the listing comes down first and we talk after. Fees already paid aren't refunded in these cases.

• Be who you say you are. No fake businesses, borrowed photos, or made-up credentials.
• Show up. Ghosting a customer we sent you is the fastest way off the list.
• Price fairly. No Club Air surcharge, no bait-and-switch.
• Keep it safe and legal. Insurance current, gear tested, staff briefed.

Club Air provides the directory "as is". We do not guarantee uninterrupted availability, listing accuracy, placement, enquiry volume or outcomes. Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded.

Where liability can be limited, Club Air's liability to a customer in connection with the directory is limited to re-supplying the introduction, and our liability to a partner is limited to the listing fees paid to us in the previous three months.

These terms are governed by the laws of New South Wales, Australia, and sit alongside our hire Terms & Conditions and Privacy Policy. If a clause is unenforceable, the rest still stands.